Contact Us
Call, WhatsApp, or send a private message. You can call at any hour.
You can contact us about yourself, about a family member or friend, or as a professional or organisation making a referral. If a call feels like too much, email or WhatsApp works; tell us as little or as much as you want, and we will take it from there.
What happens when you get in touch
The first conversation is for understanding your situation, answering questions, and arranging an assessment if you want one. It is for information, not commitment; decisions come later, after assessment, if you choose to go ahead. A family member can make first contact on someone’s behalf and support the assessment process; the person themselves is always assessed directly before any admission decision.
If you go ahead, the path looks like this. An assessment with one of our professionals comes first, covering your history, health, and current concerns. From that, we recommend the form of care that fits — out-patient appointments, residential treatment, or another service — and explain why. Then a treatment plan is built with you. Support continues after treatment through aftercare, follow-up, and our support groups.
Costs, insurance, and payment
- Psychiatric consultation: UGX 100,000
- Psychotherapy session: UGX 80,000
- In-patient daily rate: UGX 100,000–150,000
All fees are confirmed with you at first contact, and rates can change.
Sanlam Allianz, Jubilee, Minet, Prudential, APA, ICEA, AAR, CIC and Britam cover psychiatric care and psychotherapy or counselling, both in-patient and out-patient; cover is confirmed with the insurer case by case.
You can pay by mobile money (MTN and Airtel), Visa or card, bank transfer, or cash at the office.
Our insurance partners
Cover is confirmed with your insurer, case by case.
Where we are, and when
Kyambogo centre (out-patient and consultations) Plot 12, Lancaster Avenue, Kyambogo Lower Estates, Kampala Open Monday to Saturday, 8:00 am–5:00 pm (last appointment 5:00 pm), public holidays included; only Sundays are off. Appointments are typically one hour. The phone is answered at any hour, any day. Email and the private message form are read and answered by a Client Services Officer, so a reply can take longer than a call — if your matter cannot wait, phone instead.
Bujjuko centre (residential treatment) Bujjuko, about 19 km along Mityana–Fort Portal Road from Kampala
Assessments and consultations happen at Kyambogo. The Bujjuko centre is open 24 hours a day, every day of the year, and admits patients at any hour, once assessment points to residential care. If you are coming from outside Uganda, ask us about airport pick-up; inland transport can also be arranged at a cost.
Kyambogo — out-patient centre
8:00 am – 5:00 pm
(last appointment 5:00 pm)
Public holidays included
Sunday: closed
Bujjuko — residential centre
Mityana–Fort Portal Road from Kampala
Every day of the year
If this is urgent
If you or someone with you is in immediate danger — from injury, severe intoxication, or thoughts of ending their life — go to the nearest hospital or contact local emergency services now. Safe Places is not an emergency service, and neither of our centres receives emergencies; when a client already in our care has a medical emergency, the team arranges immediate transfer to a referral hospital. Once the immediate danger has passed, you are welcome to contact us to talk about what comes next. This subject is a heavy one to face alone; if it touches you personally, please treat that as one more reason to reach out.
For organisations, schools, and communities
Employers can ask about our Employee Assistance Programme, schools about counselling placements and screening, and community organisations about awareness and re-integration work. Use the same phone and email and mention what you are interested in.