Telephone and online support
Support by phone or online, for when coming in is hard.
Distance keeps some people from treatment. So does illness itself: there are conditions that make leaving the house the hardest step of all. For people in either situation, Safe Places offers telephone and online support.
What it is
Consultation and therapy contact with a professional, conducted by phone, video, or online sessions, for people who cannot attend in person. It follows the same pattern as everything else here: a first conversation, then an assessment, then whatever ongoing contact the plan calls for. Initial assessments are best done in person; after that, follow-up care can be supported by phone, video, or online. If attending the Kyambogo centre even once is genuinely difficult, say so when you call: in exceptional circumstances a home visit can be arranged, and virtual sessions are offered.
What it honestly isn’t
Face-to-face care is preferable where it can be managed, and we will say so rather than pretend otherwise. Some situations need more than a voice on a line or a face on a screen: medical detoxification, residential addiction treatment, and psychiatric admission cannot happen remotely, and assessments are better done in the room. Telephone and online support work best as follow-up care for those who genuinely cannot attend, and as a bridge that keeps someone connected until they can.
It is also not a crisis line. If someone is in immediate danger, the nearest hospital or local emergency services come first.
Starting
We will tell you plainly what can be arranged remotely and what cannot.
How starting care works — first contact, assessment, admission — is set out step by step on the Admissions page.
Talk to someone who understands
You can call at any hour. A conversation is information, not commitment.