Two kinds of people read this page: employees wondering whether the support their company mentioned is safe to use, and HR practitioners wondering how to help someone without trampling their privacy. Both questions deserve direct answers, so this page is written to both of you.

If you’re the employee

The service is for you, and using it is confidential. Your sessions happen with our professionals, not with anyone from your company, and what you discuss is confidential, shared beyond your care team only with your consent, where the law requires or permits it, or where safety makes it necessary. Whether you came forward yourself or your employer suggested it, the content of your care does not travel back to your workplace.

What’s available: confidential consultation about whatever is weighing on you — stress, mood, drinking, family, money worry pressing on everything else — and ongoing counselling where it would help. If what you need turns out to be more than counselling, the pathway to assessment and treatment is already open, still confidential. Sessions happen at our Kyambogo centre; follow-up sessions can be supported by phone, video, or online if getting away is hard.

You do not need permission to call us. +256 770 700944.

If you’re HR or a manager

Referring well is mostly a matter of tone. Suggest, don’t summon: “this service exists and it’s confidential” respects the person; “we’ve booked you in” doesn’t, and tends not to work. Say what you’ve observed if it’s useful, but let them own the conversation with us.

What you’ll be told afterwards: whether your referral was taken up, only if that’s part of the arrangement your organisation agreed at setup — and never the content of anyone’s sessions. If you need an arrangement that tells you more, talk to us about why; usually the underlying need can be met without opening anyone’s file.

A referral enquiry, or a conversation about a difficult situation you’re unsure how to handle, costs a call: +256 770 700944, marked “organisational enquiry.”