Families arrive at this website in different places. Some are still wondering whether what they’re seeing has a name. Some have been carrying a diagnosis in the house for years. Some drove someone to Bujjuko last week and are sitting with the silence. This section is organised around those situations, so start wherever you actually are.

“I think they need help, and I don’t know how to raise it.” The conversation matters, and how you open it matters. Helping someone seek treatment

“They know. They refuse to go.” The hardest one, and the page we most hope you read before exhaustion makes the decisions. When a loved one refuses help

“They’re in treatment now. What’s our part?” What you’ll be told, what stays confidential, and how family sessions work. Family involvement during treatment

“They’re coming home.” Planning the return works better than bracing for it. Preparing for discharge and return home

“I need support myself.” Then skip the routing and go straight to the family support programme and the support groups. Both are open to you whether or not your person is in treatment, because you count as someone who needs care, not only as someone’s caregiver.

One thing that is true in every situation

You can call us at any of these stages, about any of it, without your person’s involvement or knowledge: +256 770 700944. A conversation about your situation is not a breach of theirs; what we can share about a client’s treatment is limited by confidentiality, but what we can give you — understanding, guidance, support of your own — is not. And if it goes further than a conversation, that’s fine too: a family member can make first contact and support the assessment process, though the person themselves is always assessed directly before any decision about admission.