Your message has gone to our Client Services team. Here is what happens next, in case you did not leave an email address or the confirmation email does not arrive.
What happens now
A Client Services Officer reads every message personally. If you asked for a reply, we will contact you in the way you chose — discreetly, with no mention of Safe Places in an SMS or voicemail unless you said that is fine. You do not need to do anything else.
If you left an email address, a short confirmation is on its way to your inbox. It sometimes lands in the spam folder.
If you would rather talk now, you can call +256 770 700944 at any hour. Safe Places is not an emergency service — if someone is in immediate danger, go to the nearest hospital or contact local emergency services.
While you wait
Nothing more is needed from you. If it helps to read in the meantime, these pages answer the questions people ask most often.
What happens when you call
How a first conversation works, and what happens after it.
Questions people ask
Costs, confidentiality, visiting, and other practical questions, answered plainly.
When someone refuses help
For family members worried about a person who does not want care.